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Phone has a red warning, I asked Webroot to remove that item. Received a message that Webroot couldn't remove the item.



Full text from Webroot -

Android.Trojan.Gen.Heur

Tracfone Device Manager

com.tracfone.devicemanager



Trojan



Webroot has determined that this app is a Trojan.



*******



I select the option to uninstall the app. Webroot sends a reply - Uninstall not successful



I have removed the SD card and powered off the device that is having this pronlem. Please let.me know if there is a fix for this problem.
Have you by any chance alreay submitted a ticket for it with Webroot support? If you are a registered user with an active license it's a free service.
Hello trc2358,

 

Welcome to the Webroot Community,

 

? looks like you beat me to the punch!;)

 

Please Submit a Support Ticket which is free of charge with an active subscription. They will get back to you usually between 24-48 hiurs.

 

Hope this helps?
Oh yes i did ? but your explanation is soo much more professional so it's a case from paper wrapping rock so you beat me on professionalism
@ wrote:

Oh yes i did @ but your explanation is soo much more professional so it's a case from paper wrapping rock so you beat me on professionalism

Edwin you are too kind!;)

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