So, my wife has used Webroot on her phone for a year. We liked it so much we got a 5 device subscri

  • 30 August 2016
  • 1 reply

My wife's single android subscription expired.  I have a 5 user keyword subscription that has 2 users left.  How do I get her android on my 5 user subscription?? Her phone only goes to a single renewal page and there is no place to put in a keyword.  I have even tried uninstalling and reinstalling and I still get the default Google Play renewal page. How do you get out of the loop??

1 reply

Hello ?,
Welcome to the Webroot Community.
First I would uninstall the current version of Webroot from her phone. You can find instructions here.
Then please have a look first at this KB Article to determine the correct version to download. Then proceed to this KB Article for instructions.
Hope this info helps,