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My wife's single android subscription expired.  I have a 5 user keyword subscription that has 2 users left.  How do I get her android on my 5 user subscription?? Her phone only goes to a single renewal page and there is no place to put in a keyword.  I have even tried uninstalling and reinstalling and I still get the default Google Play renewal page. How do you get out of the loop??
Hello ?,

 

Welcome to the Webroot Community.

 

First I would uninstall the current version of Webroot from her phone. You can find instructions here.

 

Then please have a look first at this KB Article to determine the correct version to download. Then proceed to this KB Article for instructions.

 

Hope this info helps,

 

BD

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