Uninstall errors

  • 25 June 2015
  • 1 reply

I cannot seem to uninstall. The appt doesn't seem to be hooked to my account, so cannot reset the password. Help

1 reply

Userlevel 7
Badge +62
Hello vinhaget,
Welcome to the Webroot Community,
Have you followed these instructions to uninstall Webroot from a Android? https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
Can you tell us the exact error Webroot is giving you?
Please look here at the Online Help Guide in changing your password http://live.webrootanywhere.com/content/1292/Changing-Account-Settings
If you are still having issues  then please submit a Support Ticket free of charge with an active Webroot subscription.
Kind Regards