Everytime I run my webroot app virus scan on my android phone it freezes up and request me to send a message. Need support email address to send in my app logs.
Page 1 / 1
Hello CharliePack,
Welcome to the Webroot Community,
Is Webroot sending you this message to send logs? I am not familiar wth such a message.
Sometimes a uninstall/reinstal/clear caches can help this issue. But to send logs, I installed CatLog-Logcat Reader from the Google Playstore.
I have sent my Android Logs to mobilesupport@webroot.com when they asked me to do so in a support ticket.
You can also submit a Support Ticket free of charge with a Webroot subscription.
Hope this helps?
Kind Regards,
Welcome to the Webroot Community,
Is Webroot sending you this message to send logs? I am not familiar wth such a message.
Sometimes a uninstall/reinstal/clear caches can help this issue. But to send logs, I installed CatLog-Logcat Reader from the Google Playstore.
I have sent my Android Logs to mobilesupport@webroot.com when they asked me to do so in a support ticket.
You can also submit a Support Ticket free of charge with a Webroot subscription.
Hope this helps?
Kind Regards,
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.