webroot app not downloading to my samsung s8 homescreens and I can see it but cannot access it from settings

  • 4 September 2020
  • 1 reply

I can see the webroot mobile unders Apps in my settings page, but no App icon is on my homescreen to be able to access the app and use it. I have a samsung s8,and just purchased a new computer and received a new webroot with a new key.  I tried to load this program but have failed a dozen times.  Can u help?


Best answer by TripleHelix 5 September 2020, 01:26

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Userlevel 7
Badge +63

Hello @PamsWebRoot 


Can you please Submit a Support Ticket and they will help you!


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID 19 and the labour day long weekend.