Webroot Complete does not stay resident on Android Lollipop

  • 8 December 2016
  • 1 reply

Huawei Mate 2 running Lollipop Android. My Webroot Internet Security Complete stops when restarting or clearing active apps. Was fine for a month after install but this week stopped providing the resident indicator green shield on the notification bar even though the prompt for showing residence is checked in Webroot general settings. i have to manually start the app each time active programs are cleared from memory or on restart to have protection....

1 reply

Userlevel 7
Hi @ and welcome to our Community!

Sorry to hear of the issue you're experiencing on Lollipop. To ensure we gather all the data needed to properly track this issue, please contact our Technical Support Team. They can let you know if they've heard of any similar cases and make sure this doesn't come to effect more users.

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