Hello whitman,

 

Welcome to the Community Forum,

 

Sorry you are having these issues. Have you rebooted/restarted your device? Then scan again. If this fails then proceed to the following steps.

 

Would you uninstall WSA on your device and startover with a clean install?

 

To make things simplier you can follow these instructions here https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...

 

Note: Please clear your cache after uninstalling Webroot. Here is instructions for that https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Clear-your-Browser-Cache-on-an-Android-Mobile-IPhone-IPAD/ta-p/136991

 

Then you can follow these instructions to install WSA. Have your keycode available, (written down)

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...

 

If you'd rather submit a Support Ticket they will help you free of charge with an active subscription.

 

 

Hope this helps and if you have any questions then please feel free to ask.

 

 

Kind Regards,

 

 

 

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