Why is logon to Hotmail failing with Webroot SecureWeb version for Android?

  • 22 May 2016
  • 1 reply

For my adnroid devices, Webroot will present the logon screen for hotmai and the prefill works.  The userid and password are also correct because I can log on from my PC.  However, immediately after the prefill it enters the data but then presents the logon screen again without a successful logon.  What is the issue?

1 reply

Userlevel 7
Badge +62
Hi sbeaver001
Welcome to the Webroot Community,
May I ask what Webroot Android version you are running?
SecureWeb Browser:
UpdatedMay 17, 2016Current Version3.8.0.7682 Here is the SecureWeb Browser Guide: http://live.webrootanywhere.com/content/1188/Mobile-SecureWeb-for-Android-User-Guide-Overview
 I would recommend uninstalling/reinstalling SecureWeb Browser to see if this corrects your issue. If you are still having this issue then I would Submit a Support Ticket free of charge with a Webroot subscription. They can assist you with this. Hope this helps?