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I tried to install a new webroot virus protection to my pc. it told me the protection had expired. It is brand new.

 
Hello and Welcome to the Community Forum,

 

Would you mind doing a uninstall/reinstall and see if this clears up?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Also you can submit a Support Ticket and they will also look into this for you,

 

Let us know if this resolves your issue or not!

 

Regards,

 

 

 

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