Webroot® SecureAnywhere™ - Antivirus
Recently active
I’ve never had so much trouble and had to waste more time than now. I’ve been a customer forever. I know that when I signed up for Webroot they weren’t owned by Carbonite. Since Carbonite bought them I’ve had nothing but problems signing in. I used to sign in through a Webroot portal. If I find it now it is by random chance.My login would not work. I tried to go to forgot password and reset it, but got sent to another completely different portal. I gave my email and got options to reset password or security code. I got a password reset email and got sent to log in here community.opentextcybersecurity.com, yet another url i had never seen before.The email said for Webroot Community and came from community@webroot.com. OK, I want to get to where I can open a support ticket. That’s not here. So where do I go now to log in for webroot support, not the community? Now when I go to Webroot.com it says Webroot by OpenText. From there I click on My Account, select Home and get sent to another
When I sign onto my Webroot account on the website I see one keycode and on the Webroot I have on my computer I have a different keycode. Why is that?
The Webroot I have installed on my computer is scheduled to do a scan at four in the morning but for some odd reason it doesn’t do a scan until 4:49. It’s been like this for awhile. I am curious as to why it does this and if it happens to anyone else.
When I play PCH games the Webroot filtering Extension interferes. I'm looking to add this site as a safe site. This way it won't interfere. Does anyone know how to add sites as safe sites?
Hello,is Webroot installation file for windows X64 same windows X32 ? https://anywhere.webrootcloudav.com/zerol/wsainstall.exe have Webroot any plan for create file for windows X64 ? ThanksAmirDurantash
This API which is used to connect GSPro (golf sim software) with SkyTrak (simulator) gets flagged as a Win32.Localinfect.2 category. Many folks have said that they use it without issue. Is there a reason WR does this?Thanks.
I checked that webroot got an update yesterday, i installed it.Then i rebooted my computer but most of times i need to shut down webroot and restart it because it slow downs my browser if i dont after a reboot. But now it wont shutdown, i put my password and captcha and nothing.It wont turn off.Am using win11 x64
Have had Webroot for years. Recently "TrustworthyIt's Safe to Go Ahead" preamble is showing up on my browser searches with Firefox 127.0.1. It's preceding every search result and makes my reading of the search results harder and more confusing; the green check mark has always been, and is now, more than sufficient to show safe sites.Please tell me how to get rid of the "TrustworthyIt's Safe to Go Ahead" preamble.Thank You
I have a client running on a MacBookPro 15-inch 2018, running MacOS Ventura 13.6.3. They are running WSA Latest version 9.5.12.227:1704. The scan shows no issues, but there are constant Suspicious Activity reports popping up. For example: This file is a system owned file, marked RW for System, and read only for everyone else, so only system should not be able to change it. Yet it generates warnings like this one: This is not the only 1, there are others. Same warnings, different programs updating. This has just started showing up in the last week or so. Here is another: Anyone have an idea why these warnings are showing up all of a sudden? Even as a Mac expert, I am stumped on this one because I do not know the internals of WSA. Help please.
Hi, I wonder if I can get some help.We have server that has Webroot installed. It’s reported a threat like this via email:An endpoint has recently encountered a threat:Site Name: xxxxHostname: WEBGroup Name: Default GroupPolicy Name: xxx DNS EnabledKeycode: ~Snip~ PTDThreat List:1717874811.139868.DLL, W32.Trojan.Gen, %temp%\, I’m now trying to find out more about the threat so I look in endpoint protection, Save Threat Log and get a “There are no entries in the threat log”. I also run a full scan and nothing comes back.Am I looking in the wrong place to learn more about this threat.I’ve rebuilt this server once before, it’s just a simple web server with only 1 admin accessing. I don’t want to rebuilt it again and there’s not actually a problem.Any pointers in the right direction would be gratefully received.ThanksCarl
