To Customer Support To Customer Support
Solved

Adding outstanding days to renewal

  • 6 September 2016
  • 6 replies
  • 108 views
E
Rank
Badge +3
I recall reading somewhere that any subscription days outstanding are added to a 365-day renewal. I had 23 days remaining, purchased a new Webroot AV, and actvated it. Instead of 388 days, my subscription is for 365 days..
 
Was I supposed to do it another way?
 
EdP
icon

Best answer by EdPell 6 September 2016, 22:12

View original

6 replies

B
Rank
Hi EdPell,
 
Welcome to the Webroot Community.
 
When your renewal is done through Webroot then this is the case. However, you purchased a new subscription (meaning new keycode) not a renewal. Therefore no time was added, just replaced.
 
Hope this info helps,
 
BD
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
You should of waited until your old one ran out as BurnDaddy said new Keycode. You can ask Webroot Customer Service and put both keycodes in the Ticket and see if they will add the remaining days on to your new keycode?
 
HTH,
 
Daniel 😉
B
Rank
Thanks for that info, Daniel. Much appreciated.
 
Cheers,
BD
E
Rank
Badge +3
Thanks BD and Daniel for the incredibly quick replies.
 
Now that I know, it stands to reason that's the way it would work.
 
Live 'n' Learn.
 
EdP
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Sure thing Ed and now you know for next year!
 
Cheers,
 
Daniel 😉
B
Rank
@ wrote:
Thanks BD and Daniel for the incredibly quick replies.
 
Now that I know, it stands to reason that's the way it would work.
 
Live 'n' Learn.
 
EdP
You're welcome Ed. Please come back anytime. :)
 
BD
 
ps. I would still try support, too. You never know. 😉

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.