Hi jos

 

Welcome to the Community Forums.

 

Please  have a look at this page from the online help test, in relation to your query.

 

Blue: means one or more potential risks require your attention.

 

Check to see if all that all shields are enabled; please see this page from the online help test for details.

 

Regards, Baldrick

 

 

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So I have been trying to get Webroot to scan my computer for any threads but it says " The scan failed. SecureAnywhere cannot reach the internet to obtain threat information" 

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Hi jos

 

Check that you have indeed got an internet connection, and if so and yo are still getting the same message then I would do a couple of things. First, reboot and then try scanning again.

 

If that does not work then I would recommend an unistall/clean reinstall of WSA. If need to and want to undertake the 2nd option then please follow the steps below closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Once you have rebooted check that you have an internet connection and then try the scan again. Hopefully, this willnow be working properly, but if not then I would then Open a Support Ticket to get the Support Team to investigate what is occuring re. your system.

 

Please do post back and let us know how you get on.

 

Regards, Baldrick

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