@ wrote:

After installing webroot secure anywhere, I can not log into my Amazon account.

I can navigate to Amazon. But when i hit the" log in" to my account, the error message appears,

"The website cannot display the page."

 

Have never encountered this problem in over 10 years with AMAZON.

 

Do I need to uninstall webroot and find another product?

 

 

I am runnning Windows 7  64 bit version.

 

Thanks for any help.

Hello jimrm,

 

Welcome to the Community Forum!

 

Have you cleaned up your tempoary files and cleared your cache?

Clear your cookies...

 

 

 

Do you know if you have the Webroot browser extensions enabled? If so and they are then it may be worth disabling them temporarily and retrying the web pages you are having trouble with to see if that makes any difference. That should give us something to go on depending on your reply.

 

Also, if possible can you try accessing the pages concerned with a different browser, and if so do you get the same results?

 

Maybe one of our Forum Volunteeers can assist here?

 

 

Regards,

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Also are you using the correct link? http://www.amazon.com/ or http://www.amazon.ca/ depends where you live. But I believe Sherry is correct your Browser needs a cleaning!

 

Daniel 😉

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Hi jimrm

 

Welcome to the Community Forums.

 

If none of the prior good advice has not resolved the situation it may just conincidentally be an issue with your system...in which case I would recommend this MS Support article as a starting point.

 

Hope that helps?  And please do let us know if and when you have the issue resolved as it is of use to us in trying to help others who may come to the Forums with the same or a similar problem.

 

Regards, Baldrick

 

 

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