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I used webroot on both my wifes and my systems.  When I run it, it only scans 8 to 9 thousand files and takes about 90 seconds.  When I run it on my wife’s system, it scans close to 100 thousand files and take 8 minutes.  Her system is a fresh load of windows 10, not an upgrade but a completely new load.  Why does she have so many more files to scan than I do?  We both only have World of Warcraft on our systems.  All music and personal files are kept on removable media.

 

Your help is appreciated.

Hello @troysaway 

 

There are many reasons why but the average is about 8 to 10 thousand files and mine is:

 

 

Also mine scans in about 30 seconds as I have fast systems with SSD’s!

 

If you would like to do a clean reinstall on that system that scans 100 thousand files that would help to lower the scan time and the amount of files scanned.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

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