@ wrote:

Just adding to the aggravation this has caused users.  This is very inappropriate for a paid product, ever.



I even got my question deleted from the blog post...  not sure what that behavior is about other than the marketing guy wanting to keep a job.  There was nothing rude about my questions.

@ wrote:

Thanks for the quick response! I'm really happy to hear that these kind of notifications are no longer part of the software. Webroot is meant to block the spammers, not join them ?

@ wrote:

I just encountered it again, 13 hours after your post.

@ wrote:

Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

@ wrote:

...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.

@ wrote:

@ wrote:

Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

Hi Lara.

 

Thanks! That's great news :D

 

Might it provide us with a glimmer of hope that that other annoying pop-up "View your Personalized Security Report" will also be terminated?

 

I can find no-one on these Forums who appreciate this feature. For example:

@ wrote:

...the pop still comes back relentlessly. This is worse than the utterly pointless and self congratulatory one for the 'view your personal security report’.

By the way, for what it's worth this is what I had to say on this matter almost two years ago.

 

The carefully considered Idea regarding this pop-up, submitted by @ following his observation regarding customer dissatisfaction, has so far generated a whopping 9 pages of overwhelmingly negative comments (apart from the first page) from Webroot users*. Yet 4 years and 3 months after he submitted his idea, it still has received no decision from management one way or the other.

 

Would it be too much to hope that someone will finally make a decision about this feature?

 

 

*We subscribe to Webroot to avail ourselves of its excellent and superior malware protection, not to be subjected to the spam-like and frankly annoying pop-ups that we associate with other cheap and mediocre products.

@ wrote:

I was talking about the blog itself, not here.  The comments at the bottom was from where my post was deleted.  You guys seem to be trying.  And thank you. But I did get another notification this morning after a reboot. FYI. 

@ wrote:

Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.

@ wrote:

PLEASE!  PLEASE!  STOP ALL THE POPUPS!  First it was the "phishing" popup, now I get Webroot popups on every computer every day telling me to check my "report" which reports nothing was found!

 

I only need reports if a virus is found and NOT eradicated.  Otherwise send me an email!  The popup interferes with games, with a batch program I run overnight, and with my homebrew Mediaportal DVR!



You know from past complaints that users want NO, repeat NO popups!  Why are these "report" popups happening, and how can I turn them off.  PLEASE tell your management that there is no faster way to lose users than creating annoying popups!

@ wrote:

@, this is a very long-standing issue between us users and Webroot. Go here to see. Maybe adding your comment there may help, who knows???

 

@, you said in a post some six months ago in that Ideas Exchange that you would be pursuing this issue with the team involved with a view to coming back to us "with a rationale or plan of action...within a couple of weeks". You did come back with an interim reply several weeks later, but said you hoped to have more news for us soon. Hey, what happened about that??

 

Incidentally, I can't find anyone on that thread who has anything good to say about this feature* apart from one or two stalwarts in the posts at the very beginning of the thread—and that by the way, is more than 4½ years ago :@

 

 

*Personally, I think the teams who create particular features have their own interests and attachments to those features and are therefore hardly those best placed to objectively judge their value to customers, and therefore to Webroot. Just my opinion...

It is also alarming (but sadly not surprising) how many people in that thread said they would be abandoning Webroot due to this annoying pop-up.

@ wrote:

@

 

Thanks, Lara 😃. Hoping that will be sooner rather than later.

 

On a completely different subject, what has come of our exchange on this Forum, and your subsequent pursuance, regarding the idea of Webroot sending a mail to all those affected by the PWM issue? If this idea is left in limbo too much longer it will, alas, be too late.

 

Keith

@ wrote:

Where it stands currently I can't say, but I can tell you that action will be taken closer to the launch of the new version of PWM.

@LLiddell wrote:

Hey everyone, I got to the bottom of this and it was in fact an educational campaign. I have seen that this has ended effective today, and because of the feedback we have received here, it has been noted to not take this course of action again in the future. So thank you for your feedback, we hear you loud and clear, and it will no longer be part of Webroot.