Have Webroot Secure Anywhere Internet Security, which Best Buy informed us we could purchase and do away with the Norton that we were using as it was free. However, whe I do a system analyze it keeps coming up with "an antivirus product is installed, but not protecting the system". How do I fix?
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Hello bamdem67,
Welcome to the Webroot Community,
May I ask if you still have Niorton installed? If you do I would uninstall it with the Norton removal tool.
Norton Removal Tool Downloads and Uses Page
We may need to do a uninstall/treinstall of Webroot.
Please get back to us if yoiu are still get error messages with System Analyzer,
Welcome to the Webroot Community,
May I ask if you still have Niorton installed? If you do I would uninstall it with the Norton removal tool.
Norton Removal Tool Downloads and Uses Page
- The Norton removal tool is actually a set of different tools for a variety of Symantec/Norton software.
We may need to do a uninstall/treinstall of Webroot.
Please get back to us if yoiu are still get error messages with System Analyzer,
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