My aol email account was hacked by someone who added "ari" in front of my name - didn't discover for a couple of weeks and AOL said account was hacked - changed password etc, but think some who received that email from me infected now...
why did webroot not identify this?
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Hello clairea,
Welcome to the Community Forum,
WSA is a very smart Antivirus and does not scan e-mails, but as soon as you try to run a malicious attachment WSA would block the execution and protect your PC. Also if you would click on a link in an email the URL will be scanned against the cloud database.
You have to keep in mind that WSA works a bit different than other antivirus solutions; instead of scanning everything all the time and wasting hardware resources, Webroot tries to intelligently protect you PC against threats.
Also have a look at this video to see what happens when WSA misses a virus.
I'm not saying that you are infected but I would Submit a Support Ticket so support can have a look at your scan logs.
Hope this helps,
KInd Regards,
Welcome to the Community Forum,
WSA is a very smart Antivirus and does not scan e-mails, but as soon as you try to run a malicious attachment WSA would block the execution and protect your PC. Also if you would click on a link in an email the URL will be scanned against the cloud database.
You have to keep in mind that WSA works a bit different than other antivirus solutions; instead of scanning everything all the time and wasting hardware resources, Webroot tries to intelligently protect you PC against threats.
Also have a look at this video to see what happens when WSA misses a virus.
I'm not saying that you are infected but I would Submit a Support Ticket so support can have a look at your scan logs.
Hope this helps,
KInd Regards,
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