AppCrash (WSA)

  • 22 February 2018
  • 3 replies
  • 234 views

Userlevel 4
I have seen this one before, it went away, probably with an update?

Problem Event Name: APPCRASH
Application Name: WRSA.exe
Application Version: 9.0.19.43
Application Timestamp: 5a68dc90
Fault Module Name: WRSA.exe
Fault Module Version: 9.0.19.43
Fault Module Timestamp: 5a68dc90
Exception Code: c0000005
Exception Offset: 001033af
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 63b1
Additional Information 2: 1e78cf1c2541744f01d4ccd8224a0c9d
Additional Information 3: 0826
Additional Information 4: 1bf8e61b0ea73860aaa6bd51c2cb163e
 
An old fave - Exception Code: c0000005
Write to or access null area?
 

3 replies

Userlevel 7
Badge +35
If WRSA.exe is crashing we would like to look at the frequency of it, and see if we can determine the specific cause. If you https://www.webrootanywhere.com/servicewelcome.asp our tech support team can take a look at the logs and tell you what's going on. Thanks!
Userlevel 4
Ok akim, will do.
It did create a DMP (WRSA-S-9.0.19.43-WSAINSTALL.EXE.dmp) 66,258 KB
Created one yesterday too.
 
Userlevel 7
Badge +35
Glad you're checking with support - they'll get you all sorted. :D

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