• 19 September 2021
  • 4 replies

This keeps coming up in scans as infected. I then choose to delete and webroot rescans and finds that same file again and offers to delete. I delete and it shows up again (and is counted as separate threats as it is detected. Why can’t Webroot remove this file???


Best answer by TripleHelix 19 September 2021, 18:56

View original

4 replies

Userlevel 7
Badge +63

Hello @Davemeek 


Please contact Webroot Support Directly and they will help you!


Webroot Support:

Submit a ticket

Call 1-866-612-4227



This is an older computer..  I need a new one anyway. How do I transfer my Webroot subscription to the new computer? Thank you for that fast response BTW!!

Userlevel 7
Badge +63

Hello @Davemeek 


Put the keycode on your Online portal Webroot Identity Portal once your ready just deactivate the old one and then you can install on the new one!


See here: and or here:


And to install on the new system!


Please follow the steps below closely in terms of installing WSA on the target system/machine!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot



I tried that and when I put the key code in it said it couldn’t activate and wouldn’t install. My subscription is renewed. It’s way easier to go with a someone else’s software. Webroot couldn’t delete aurthorize.dll causing me to go this route so, the hell with Webroot!! I’ll let me subscription laps while I’m using a BETTER antivirus.