My Webroot Secure anywhere always gives me a warning when I'm logging in to my Bank of America account. It's the same account I've had for years, so there's no problem with the actual account or functioning of the site.
What do I do about this? I'd prefer not ignoring the Webroot warnings.
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Hello ridingbarre,
Welcome to the Community Forum!
These may be false positives related to the Web Threat Shield. If as you say you would normally consider these sites to be pretty safe and so if you feel they are incorrectly identified as unsafe, follow the steps below to submit a change request.
1. First, click here to open Webroot's URL Reputation Change Request page.
2. Enter the web address of the page you are submitting in the URL field.
• If you believe the site should not be blocked, select the radio button next to “81-100”. This will give the URL the highest possible rating.
• If you believe the site should be blocked, select the radio button next to “1-20”. This will give the URL the lowest possible rating.
3. After rating the URL, please enter your email address and product type (e.g. Webroot SecureAnywhere for PC). To receive notifications when your website change request is processed, check the box to receive notifications.
4. Click "Submit" to send your request.
Generally this team responds within 24-48 hours. You can also view further details about our website classification process by clicking here.
Please post back here to let us know if the above has resolved the issue for you or not.
Best Regards,
Welcome to the Community Forum!
@ wrote:
My Webroot Secure anywhere always gives me a warning when I'm logging in to my Bank of America account. It's the same account I've had for years, so there's no problem with the actual account or functioning of the site.
What do I do about this? I'd prefer not ignoring the Webroot warnings.
These may be false positives related to the Web Threat Shield. If as you say you would normally consider these sites to be pretty safe and so if you feel they are incorrectly identified as unsafe, follow the steps below to submit a change request.
1. First, click here to open Webroot's URL Reputation Change Request page.
2. Enter the web address of the page you are submitting in the URL field.
• If you believe the site should not be blocked, select the radio button next to “81-100”. This will give the URL the highest possible rating.
• If you believe the site should be blocked, select the radio button next to “1-20”. This will give the URL the lowest possible rating.
3. After rating the URL, please enter your email address and product type (e.g. Webroot SecureAnywhere for PC). To receive notifications when your website change request is processed, check the box to receive notifications.
4. Click "Submit" to send your request.
Generally this team responds within 24-48 hours. You can also view further details about our website classification process by clicking here.
Please post back here to let us know if the above has resolved the issue for you or not.
Best Regards,
Thank you Sherry - done!
Hello ridingbarre!@ wrote:
Thank you Sherry - done!
Great let us know how things turn out or if you need more help! You can always come on back and browse the forum or join in whaem you have time!:D
Have a Nice day!
Hi ridingbarre
Welcome to the Community Forums.
If you have carried out what Sherry has suggested and you are certain that the site is safe/that you have received a false positive then there should be no issue with overriding the WSA warning...just click on the appropriate button on the warning webpage and that will whitelist the site locally on your system AND transmit notification of the override to the Threat Researchers and so notify them of this potential FP.
Regards, Baldrick
Welcome to the Community Forums.
If you have carried out what Sherry has suggested and you are certain that the site is safe/that you have received a false positive then there should be no issue with overriding the WSA warning...just click on the appropriate button on the warning webpage and that will whitelist the site locally on your system AND transmit notification of the override to the Threat Researchers and so notify them of this potential FP.
Regards, Baldrick
Hi and thanks Baldrick. Will have to look for the whitelist part of the warning graphic - haven't noticed it yet!
Hi ridingbarre
It is usually the first option in the bottom lefthand corner of the WSA warning page.
Regards, Baldrick
It is usually the first option in the bottom lefthand corner of the WSA warning page.
Regards, Baldrick
Don't see it? This was from this morning, by the way...
(this image didn't seem to post the first time around - hope it works this time)
(this image didn't seem to post the first time around - hope it works this time)
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