@ wrote:

Hi,

 

I find the browser filter extension buggy in both Firefox and IE. It slows browsing speed and make the browsers sometimes even crash. Is this extension necessary for phising protection or is it just for showing the icons in search results? (Other AV's dont need browser extensions for phising protection).

 

Hello bram91,

 

Welcome to the Community Forum,

 

As a browser extension, it hooks into your browser.  When you visit a website, that website is checked via the Webroot Intelligence Network.  If the site is a threat, an alert will pop up stating there is a threat.  You will have a choice to go there anyway or not proceed.  Search results are annotated with little icons, visible in the help doc linked below which classify the site as safe, malicious, or something between.

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C3_Shielding/CH3a_WhatShieldsDo.htm   and look here.

http://www.brightcloud.com/tools/url-ip-lookup.php and have a look here http://www.brightcloud.com/

 

With all this said I do believe a clean install of Webroot would fix this So follow these instructions

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

Thanks,

 

 

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Reinstall the product did improve it. I still think it would improve protection to put the protection part in the AV program, not in the extensions.

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@ wrote:

Reinstall the product did improve it. I still think it would improve protection to put the protection part in the AV program, not in the extensions.

Hello bram91!

 

Thanks for getting back with us!:D

 

If you want to post your idea in the Ideas Exchange that might be an idea but  I believe Webroot has the best AV program there is IMO and maybe TripleHelix can shed some light with regards to this post?

 

Have a great day bram91 and if you have anymore question feel free to ask or you can join in with us to help others as well.;)

 

 

Best Regards,

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Hello and Welcome to the Webroot Community!

 

Webroot is working on a better way of delivering the Web Filter so hopefully soon they will push that out for the new yearly release version so stay tuned!

 

Thanks,

 

Daniel 😉

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Thank you both for your quick responses. I've looked around a bit on this forum and it's great to see members of the Webroot team being helpful and very open to users feedback. I'm looking forward to the new version, i think there is some great potential in Webroot :) 

I also found a (very small) translation bug in the web console (I'm using the dutch version), where can i report that? 

 

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Well most of us are Volunteers and that's how much we believe in WSA as it's the Future and it's here now! http://www.brightcloud.com/platform/webroot-intelligence-network.php and we have made many friends on the Community so stop by often!

 

Cheers,

 

Daniel ;)

 

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@ wrote:

Thank you both for your quick responses. I've looked around a bit on this forum and it's great to see members of the Webroot team being helpful and very open to users feedback. I'm looking forward to the new version, i think there is some great potential in Webroot :) 

I also found a (very small) translation bug in the web console (I'm using the dutch version), where can i report that? 

 

Send me a PM with the details and I'll get that over to our web team.

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