Can't download accounts into Quicken. Says "virus scan failed"

  • 6 August 2020
  • 1 reply

Had power outage recently and since then I can’t download any of my accounts into Quicken.  I get “virus scan failed.”  What can be done to fix this?


Best answer by TripleHelix 6 August 2020, 23:02

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Userlevel 7
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Hello @Cap 1 


The first thing would be to do a clean reinstall!


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?