can't download any files ever since i got webroot. Help me fix this problem. Thanks

  • 5 January 2015
  • 3 replies

Cant download any files since i got web root. Please help. Thanks

3 replies

please help. Ever since i got webroot i can't download any files or open attachments. How do i fix this??
Userlevel 7
Badge +62
Hello jillruns,
Welcome to the Community Forum,
May I ask what kind of files are you trying to download? Adobe? PDF? Shockplayer? etc..
Pease check in the following three locations within WSA
1. PC Security > Quarantine > Detection Configuration
2. Identity & Privacy > Protected Applications
3. System Tools > System Control > Control Active Processes
in case the file that you are trying to download or a component of it may have been set to "Protect/Monitor," or "Block/Deny?".
For more information on these features, what they do, the various settings avaialble and considerations to be made before changing settings, etc., please see this KB article.
Check your Firewall by looking here at the USER GUIDE
Please get back to me if you still need help!

Userlevel 7
Badge +62
Hello @ 
If you are still having troubles with the Security Settingstry a clean reinstall of webroot.
Can you please do a clean reinstall of WSA and Please follow the steps closely!
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?