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Hi

After windows did an auto update, i cannot access webroot home or even open it on my desktop.  it also shows a red x on the bottom tool bar, even tho i am on line.  Help please!

thanks
Hey simmons7,

 

Can you please try uninstalling SecureAnywhere, rebooting the system, and then running the SecureAnywhere Installer and entering the keycode I sent you in a private message to see if it resolves the issue?
i think webroot is gone from my hard drive.  it will not pull up at all.

 
trying to uninstall/

 
hi

it is telling me to wait while it installs updates or software from webroot, but is not doing anything.
not working to uninstall. should i reboot and see what happens?
Yes, please reboot and try to uninstall again. If you are successful, please reboot and reinstall SecureAnywhere.

 

If you are not successful, please Open a Support Ticket so that I can collect logs and investigate further.
hi

I rebooted, and now webroot comes up as working, and the red X is gone from the bottom tool bar.  also i can access the webroot home on my hard drive.  does that sound ok?  seems ok now.  should i still uninstall and re-install?

thanks again.
It sounds like it is working but please do a fresh scan and allow it to complete just to be sure.

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