Cannot Connect to Servers

Hello Neeser and Welcome to the Webroot Community Forums!
 
One of the first things to try when your connection doesn’t seem to be working properly is the ping command. Open a Command Prompt window from your Start menu and run a command like ping google.com

 
If you’re experiencing issues accessing websites and ping seems to be working properly, it’s possible that one (or more) websites are experiencing problems on their end.
 
 
If you are experiencing problems with a variety of websites, they may be caused by your modem or router. 
 
Take a look at the router. If green lights are flashing on it, that’s normal and indicates network traffic. If you see a steady, blinking orange light, that generally indicates the problem. The same applies for the modem – a blinking orange light usually indicates a problem.
 
If the lights indicate that either devices are experiencing a problem, try unplugging them and plugging them back in. This is just like restarting your computer. You may also want to try this even if the lights are blinking normally – we’ve experienced flaky routers that occasionally needed to be reset, just like Windows computers. Bear in mind that it may take your modem a few minutes to reconnect to your Internet service provider.
If you still experience problems, you may need to perform a factory reset on your router or upgrade its firmware. To test whether the problem is really with your router or not, you can plug your computer’s Ethernet cable directly into your modem. If the connection now works properly, it’s clear that the router is causing you problems.
 
If you’re only experiencing network problems on one computer on your network, it’s likely that there’s a software problem with the computer. The problem could be caused by a virus or some sort of malware or an issue with a specific browser.
Do an antivirus scan on the computer and try installing a different browser and accessing that website in the other browser. There are lots of other software problems that could be the cause, including a misconfigured firewall.
 
DNS Server Problems
When you try to access Google.com, your computer contacts its DNS server and asks for Google.com’s IP address. The default DNS servers your network uses are provided by your Internet service provider, and they may sometimes experience problems.
You can try accessing a website at its IP address directly, which bypasses the DNS server. For example, plug this address into your web browser’s address bar to visit Google directly:
http://74.125.224.72
 
If the IP address method works but you still can’t access google.com, it’s a problem with your DNS servers. Rather than wait for your Internet service provider to fix the problem, you can try using a third-party DNS server like OpenDNS or Google Public DNS.
 
 
Thank you
Petr.

Hi Neeser!
 
Welcome to the Webroot Community!
Hope you stay with us for longer! :D
Please share the result of your explorations and feel free to ask if you have any further questions.
 
Regards,
 
Mike

Hi Neeser,
 

@ wrote:
I just removed the 'My Dell' program....installed Webroot and it runs like a charm!!!  ;)
 
Thank you for all the responses and fix suggestions!!
Denise

You are welcome! 
We are all glad to hear that!
Unfortunately, it often happens that software installed by manufacturers may not only prove to be useless, but sometimes it's simply a source of conflicts with other valuable programs.
That's great that your problem has already been solved.
 
Regards,
 
Mike