Hello and Welcome to the Webroot Community!

 

Can you tell us a bit more? Is it your PC, Mac, Cell Phone or Tablet can you tell us what Operating System please?

 

If it's a PC with Windows please do a clean reinstall of WSA!

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? If not please Submit a Support Ticket and ask them to check into your issue.

 

Thanks,

 

Daniel 😉

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