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Dear All.

 

 

can you help regarding my problem, we have ASI POS software with MD5 "5cdfdc283494c43810bbdcb5820c3672" i try to put in overide "Good" but still i cannot open the software, please see the error message below.

 

Description:

  Stopped working



Problem signature:

  Problem Event Name:    CLR20r3

  Problem Signature 01:    asipos.exe

  Problem Signature 02:    6.0.4567.19273

  Problem Signature 03:    4ff2dab2

  Problem Signature 04:    ASIPOS

  Problem Signature 05:    6.0.4567.19273

  Problem Signature 06:    4ff2dab2

  Problem Signature 07:    2

  Problem Signature 08:    26

  Problem Signature 09:    System.NullReferenceException

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    1033



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can you please help me to troubleshoot the problem, thank you!
Could you clarify how, and where, in WSA you marked the file manually?  Also, where did you find that trouble report?
Please see the below picture for clarification

 

 

http://i112.photobucket.com/albums/n181/k3ng_07/POS.jpg

 
And to the other question.... which area in WSA did you mark the file as Allow?  (There is one area for files and another for processes that interact with the network)
If you have not done so, check here:

 

Open WSA

Click the gear tool next to Identity Protection

Click the Application Protection tab

Check to see if any file of the program is listed here.

 

Click the gear tool next to PC Security

Click the Quarantine tab

Check to see if any file of the program is listed here. 

 

Click the gear tool next to PC Security

Click the Block/Allow tab

Check to see if any file of the program is listed here

 

Click the gear tool next to Utilities

Click the System Control tab

Locate the Control Active Processes area

Click the Start button

Check to see if any of the program files are listed here and being blocked

 

If the program is not listed as blocked in ANY of these areas, and you are postive that WSA is at fault, please submit a Trouble Ticket

 

 
Please see the below Answer

 

http://i112.photobucket.com/albums/n181/k3ng_07/POS0002.png

 

http://i112.photobucket.com/albums/n181/k3ng_07/POS0001.png

 

 
Ah... I understand now why I do not recognize the terms you are using in describing... you are using the Business Endpoint (Which I do not use), this is the Home/Consumer Community.

 

Please post your issue in the Business Community for assistance with the Business Endpoint product.
Thank you anway 😉
Hello k3ng_07,

I was able to update our whitelists for the ASI software based on the information you provided, which may solve your issue. If you're still having issues please Submit A Support Ticket and we can investigate this further. 

 

Thanks,

 

-Dan

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