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Using a Thinkpad 520 laptop running Windows 7 Pro (32 bit) with WebRoot antivirus I cannot open one specific web site: https://remote.viha.ca . Tried with Seamonkey, Internet Explorer and Google Chrome browsers with same result. The Seamonkey browser says it has connected with the web site but times out with a message saying the network connection was interrupted. I can however open the website using an old Thinkpad 30 running XP and AVG antivirus.

I would appreciate ideas on how to fix this.

-- Arthur
Hello amenu and Welcome to the Webroot Community Forums! 



 

Doesn't seem to be a WSA issue as BrightCloud says it's Good but I can't connect also so it could be down? Also I'm getting strange results from here enter the URL yourself http://www.downforeveryoneorjustme.com/

 

TH  ;)



 

Hello amenu and Welcome to the Webroot Community Forums!

 

I opened without problems (win 8.1 pro x64)

 



 

Clear your browser cache and try again to open the site
Petr what Browser are you using? I got it to open on Opera 12.16 only.

 

Daniel
@ wrote:

Petr what Browser are you using? I got it to open on Opera 12.16 only.

 

Daniel

Yandex.Browser(chromium)

 

IE - works



 

 
Hi Daniel

 

I have just managed to open the site under Chrome Portable, under Win8.1 32bit

 

EDIT: Can open under IE11 & FF 27, under Win 8.1 32bit.

 

Regards

 

 

Baldrick

 
amenu



Checking Your Windows Hosts File

Checking for Modifications

Navigate to c:WindowsSystem32driversetc.

Open the hosts file with a text editor like notepad. Hosts will not have a file extension.

Compare your hosts file with the Microsoft defaults listed below.



Windows 7 and Windows 8

# Copyright (c) 1993-2006 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handle within DNS itself.

# 127.0.0.1 localhost

# ::1 localhost

 

check DNS settings


  1. Open the Control Panel by clicking on the Windows button, then click Control Panel
  2. Type "Network and Sharing" in the upper right hand corner and click on Network and Sharing Center
  3. Click Change Adapter Settings
  4. Right click on the network adapter you'd like to check (wired or wireless) and click Properties
  5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties
  6. Make sure you do not have the SCS DNS entries listed under Use the following DNS server addresses
  7. Instead, select Obtain DNS server address automatically
 
@ wrote:

Hi Daniel

 

I have just managed to open the site under Chrome Portable, under Win8.1 32bit

 

EDIT: Can open under IE11 & FF 27, under Win 8.1 32bit.

 

Regards

 

 

Baldrick

 

I opened my Win 8.1 Pro x64 VM and it will not open in anything except Opera 12.16! Very strange issue also it's a VPN service.

 

Daniel

 

Win 8.1 Pro x64 and IE11.

 

Indeed, Daniel...am wondering whether disabling the Filtering extension in each of the browsers concerned would be a way of better isolating the source of the issue?
At me opens without problems (chrome, ie), including when using proxy or not including proxy

extension webroot it is included
Not loading for me. The IP address resolves, but it won't respond to pings.
@ wrote:

Indeed, Daniel...am wondering whether disabling the Filtering extension in each of the browsers concerned would be a way of better isolating the source of the issue?

Tried that no go even turned off WSA. So it's not a WSA Issue!

 

Daniel 😉



http://website.informer.com/remote.viha.ca
Ah ha, that is what we wanted to determine, n'est-ce pas, Daniel?  With WSA removed from the equation I am suspecting an OS-related issue or a hardware one.  But which.  Perhaps the simplest thing to do is a reboot (maynsound silly...but you never know...;))
Tried that also and a restart of my VM still no go but it does open in Opera 12.16 I even tried via my VPN service and still no go. So it's not a WSA issue case closed IMHO.

 

Daniel 😉
"How to connect:

Note: Island Health Intranet pages are best viewed using Internet Explorer 6.0 or greater, and may not display correctly using other web browsers.

You will need your Island Health Windows Login ID and Password.

Open Internet Explorer and go to https://intranet.viha.ca

Enter your Login ID and Password when prompted.

You can now browse the Intranet!"

http://www.viha.ca/toolbox/intranet.htm

 
But the link the OP posted is at question here. As this link works also https://intranet.viha.ca/uniquesig27ef496e67191bad63e3f178096612dc/uniquesig0/InternalSite/Login.asp?resource_id=AE576EB657234046AC6CF67AE2FD1FF1&login_type=2&site_name=webportal&secure=1&URLHASH=28d36f54-d51e-478d-96f0-b544fe027082&orig_url=https%3a%2f%2fintranet.viha.ca%2f

 

TH
My goodness! What an interesting discussion I started. Here is the latest from my efforts. I scoured Google for others who have had a similar problem opening a specific web site. I came across one thread in which a person recommended changing the MAC address of one's router. I tried that and now I can access remote.viha.ca using Chrome and IE (slower connecting than Chrome) but not Seamonkey.

 

Here is the link to the site where changing the MAC address is recommended and the rationale:

 

http://en.kioskea.net/forum/affich-92145-one-certain-site-will-not-load-help

 

How curious it all is!

 

Thanks to all who made suggestions. I tried them all but only the MAC address change worked.

 

-- Arthur

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