@ wrote:

I received a Trojan from an e-mail.  I was able to remove threat from my Mac.  I unfortunately had an external drive attached for backup through the night.  I cannot seem to remove the threat from the Backup drive.  Any advice?

Hello klepitch,

 

Welcome to the Community Forum,

 

My advice would be to issue a Support Ticket free of charge with an active subscription. Let me see what I can do with my backup drive and see if I can make a backup folder on the desktop and scan the folder and then you can Format the drive and add your backup folder back to the external drive.

 

I have a Mac and I'll be right back!

 

 

Regards,

 

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Hello klepitch,

 

I'm not able to transfer Mac Backup to the Desktop. So I'm thinking that you wiil need to Format that drive and do a clean backup.

 

But please ask Support to assist in this. They should have a better idea in what you should or could do.

 

 

Sorry I wasn't much help!

 

 

Best Regards,

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