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Computer keeps shutting down.  Microsoft people tell it's probably infected but Webroot scan said no threats.  I get a  blue screen.  Someplace I read the Ituns and Apple could cause this. Any suggestions?
Hello stelz34, welcome to the Community!

 

Blue screens can be caused by a LOT of things: hardware, software, etc etc.  While it is possible that it is from an infection, the odds are against it.

 

In order to figure out how to help or what to do, it would help us to know a few things.

 

How often are you getting a blue screen?

How long can the computer stay on, and online, without getting a blue screen?

Do the blue screens happen only when your browser is open, or is it random?

 

Usually a blue screen itself gives an error code.  While to most people these codes are of no more use than Greek, if you are able to provide the code it is possible someone here might be able to give information about it.

 

Hopefully you can provide a little more info/details, and we will try to go from there :) 
Hi stelz34,



Welcome to the Community!



Have you added any hardware or any new programs. It could be a bad driver.



Best Regards,



Let's see what the other expert Forum members say. Ok
It shuts down often.  I did a few things and it has stayed on for several minutes.  It is random.  The browser is open.

Technical info.  STOP 0x00000050 (0xFFFFFFEC,0x000000000,0x8243a7DF,ox00000000)   That is the tech info on scree.
Thank you for the reply!

 

Also, as Sherry asked, have you added any new hardware or updated any hardware drivers or other software just prior to this starting?
@ wrote:

It shuts down often.  I did a few things and it has stayed on for several minutes.  It is random.  The browser is open.

Technical info.  STOP 0x00000050 (0xFFFFFFEC,0x000000000,0x8243a7DF,ox00000000)   That is the tech info on scree.

Hi stelz34.

 

What OS are you running and have you tried a System Restore?

 

 

 

 

Regards,
I added ITuns after getting a new Iphone.  No other new hardware.
Hi Again stelz34,

 

Are you running Windows or Mac?

 EDIT

Can you uninstall itunes and reinstall? http://www.apple.com/itunes/download/

 

 

Thanks,
Windows Vista Home Premium with SP2
have to go.  Thanks
Hello stelz34,

 

Please follow these instructions,

 

Follow these steps to attempt to fix your Startup problems.

 

 

Restore Point:

 

Try tapping F8 at startup, and from the list of startup selections, select Safe Mode by using UP Arrow Key to go there > then hit Enter.



Try a System Restore once there, to pick a Restore Point before your problem..



Click Start > Programs > Accessories > System Tools > System Restore > pick a different time > Next > etc

 

 

 

Please get back to us iwith the results,

 

Thanks,

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