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My computer won't scan when I press "scan now". It's set to scan everyday, or on boot up if it was off.  It hasn't scanned for two days.  Can you please tell me why this is happening,  and how to fix it.

Thank you
Hello and Welcome to the Webroot Community!

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? 

 

Thanks,

 

Daniel 😉

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