Hi DanMc

 

Welcome to the Community Forums.

 

May I ask what symptoms you are seeing/how you know that you have been infected?  A little more information will assist us in advising you on the proper course of action.

 

Regards, Baldrick

 

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I have a screen on my desktop that says all my files in my documents , photos, music, documents, have been encrypted and they have been.

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Hi DanMc

 

OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login.  So rebooting just increase the amount of work required to remove the infection components.

 

Run a scan with WSA and see if it picks up anything and if it does then let it undertake whatever actions it decides on.  If that does not resolve the issue for you or if the scan comes up clean the please Open a Support Ticket ASAP to notify the Support Team so that the professionals can get involved and look to assist.

 

This service is free of charge to WSA users with a current/valid subscription.

 

EDIT: Apologies, I forgot to ask as to whether you have a recent backup of your files or a recent image of your disk?  If you do then please make sure that you mention it in the Support Ticket as that will help the Support Team in terms of the options they have for remediation of the issue.

 

Regards, Baldrick

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Thans I did run a scan and it did not pick up anything. I will open the support ticket.

Thanks

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Hi DanMc

 

OK, just make sure that you stress your current position and that you are infected with CTB Locker (Curve-Tor-Bitcoin Locker, aka Critroni), and hopefully they can push you up the Ticket list given the gravity of your case.

 

I know that this may not be at the forefront of your mind at the moment but please do, as and when you have time, consider posting back here to let us know how things are progressing with this issue.  We do care and any information that you can find the time to provide will be useful to us in assisting users in the future who may have the same or similar experience to you.

 

Regards, Baldrick

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I have the same problem....did they ever resolve your problem and if so, how long did you have to wait for a resolution?  Thanks

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@ wrote:

I have the same problem....did they ever resolve your problem and if so, how long did you have to wait for a resolution?  Thanks

Hi Karen. I hate to hear that. Have you submitted a support ticket yet? If not, go ahead and do so.

 

And please, let us know how this goes. 

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