Hello ?,

 

Welcome to the Webroot Community.

 

Sorry to hear that you're having issues.

 

When you say Webroot is removing a program, is it removing it after it has been installed or is Webroot preventing you from installing it? Is there an alert or notification that you see from Webroot when this happens? If so would you be able to post a screen-shot, or a description of the alert? Can I ask the what the program is in question? Did you download the program from the author's website or did you get it through a third-party? It's possible Webroot is blocking installation due to unwanted additional software (PUA's) If this is a free program from the web then I could try myself and see what happens.

 

It could also be possible that this action by Webroot is a false-positive and might require white-listing by Webroot support.

 

If you could please provide us with a few more details regarding the issue then hopefully we can get it figured out or have support intervene.

 

Thanks,

BD

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Hi,

its software from a research company. Webroot allows me to download the software and it works fine until a scan runs and then it removes it. Only once did I see an alert and I clicked on it to allow the software but it still continues to remove it when it runs on schedule. 

 

https://www.advertisingresearch.org/install

 

this is the link to the software.

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Hi LornaB

 

Welcome to the Community Forums.

 

If I may just add to what BD has posted...given what you are saying I would Open a Support Ticket to advise the Support Team of the issue and then they will look at the scn logs and check to make sure that all files that need to be whitelisted in the Cloud are, and then hopefully going forward you should not have the issue...assuming that the file you are referring to is indeed legit.

 

Regards, Baldrick

 

 

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Thanks I will do that. 🙂

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