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I’ve never had so much trouble and had to waste more time than now. I’ve been a customer forever. I know that when I signed up for Webroot they weren’t owned by Carbonite. Since Carbonite bought them I’ve had nothing but problems signing in. I used to sign in through a Webroot portal. If I find it now it is by random chance.

My login would not work. I tried to go to forgot password and reset it, but got sent to another completely different portal. I gave my email and got options to reset password or security code. I got a password reset email and got sent to log in here community.opentextcybersecurity.com, yet another url i had never seen before.

The email said for Webroot Community and came from community@webroot.com. OK, I want to get to where I can open a support ticket. That’s not here. So where do I go now to log in for webroot support, not the community?  Now when I go to Webroot.com it says Webroot by OpenText. From there I click on My Account, select Home and get sent to another page that has a logo to log in (I’m guessing that is for the normal Webroot site, not the Community. 

I’m taken to https://account.webroot.com/account/logon?ReturnUrl=%2f with some redirect and it looks like I’m back at a carbonite+webroot site for the login. I put in my email address and tried my password but it doesn’t work. So I try forgot password, and this time I get another email, but this one is from carbonite-webroot@webroot.carbonite.com. It sends me a reset button. 

I reset my password and now it seems I’m in another site, not the community site. So, I go to the support link on that page, but it takes me to yet another login where I try my newly reset password. I’m sent a code to my phone but then I’m sent to yet another url at https://myaccount.carbonite.com/support. with yet another link to go to Webroot Customer Support. And that takes me back to the original page url where I began the whole trek at https://myaccount.carbonite.com/support where I began and had selected My Account then Home, taking me back again to the log in to my account page, https://www.webroot.com/us/en/home/accounts. This is RIDICULOUS. 

 

I don’t know how but at one point I got to what looked like the old open a support ticket login page. But there I was asked for the second and fifth characters in my security code. I know that because I had always used it, but now I got that it was wrong, giving me an option to reset my security code! And when I tried to do that, I was first asked for my email, then my first pet’s name, which I also know, but it didn’t work and I got into another never ending merry-go-round where nothing works and I get locked out.

 

All I get now under the support link are a bunch of truly stupid links, like how to get Windows 8 support! Holy Cow. What a mess they’ve made of what used to be a GREAT Antivirus. I also found under my account information a gazillion entries of protected devices, many of which I no longer even have, and duplicates of the same computer with no clue how to remove them from that list.

Hello ​@silvanet 

Webroot has 2 Portals, The Old One and the New One. I have both and I do not like the New Portal as some of the old members don’t like it either. I would suggest calling Webroot by Landline and explain your situation. Ask them to keep you on the Old Portal (I don’t know if they will do that, you can try). You’re not the first to complain about this situation.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Thanks, I knew that. I sign in to my webroot portal with the old portal whenever I want to get support. I got that ironed out finally by finding a link at the bottom of the coarbonite portal. That’s the one that is a problem for me. I changed the password through a major rig-o-marole and was able to log in there. I am now again locked out.

I saved the link to log into the webroot portal. I get to it through a totally different url that is to OpenText. Logging in to OpenText takes me to my old webroot login, where I have to log in again, now with my webroot portal credentials and for security, answer to question of two characters randomly selected from my security code. I have that working now.

But I had need to go back to the carbonite portal to purchase something else and I can’t get back in there. The same horse manure all over again.

Sorry, I apparently marked this as solved, but I’m back to the exact same crap again. Now that I have signing in to my old webroot portal through OpenText, what can I do about the perfectly shitty carbonite portal login?

 

I apparently can log in to the community portal, but not the carbonite main portal.

Sorry, I apparently marked this as solved, but I’m back to the exact same crap again. Now that I have signing in to my old webroot portal through OpenText, what can I do about the perfectly shitty carbonite portal login?

 

I apparently can log in to the community portal, but not the carbonite main portal.

Please do as ​@ProTruckDriver said and contact Webroot Support via Ticket or call them on Monday.

 

Thanks,

OK, I changed the password and saved a new login with my encrypted password manager. I was able to finish my purchase of the PC Optimizer - and boy was I disappointed! That is some Norton Utilities level of garbage! It scanned my computer and then just gave me a message that it found over 13000 “issues” and only an option to “fix issues” without telling me what they were. I definitely don’t want garbage software like that on my PC. I cancelled the operation, uninstalled the software, and will immediately ask for my money back.

WOW has carbonite completely destroyed what once was the absolute best anti-virus software available. I also buy and use Bit Defender in case I ever got infected and needed to do a clean up. I knew that from testing every single AV out there for years. One option - Bit Defender! But when Webroot came out with it’s special approach to detection, I began using it and soon became an absolute fan. I must have told thousands of people about it and commented on all those paid for reviewers how wrong they were. You can always tell when they are bribe receiving reviews when they put Norton Utilities at the top - that memory and resource hog that is guaranteed to slow down your computers. Carbonite ruined Webroot.

OK, I changed the password and saved a new login with my encrypted password manager. I was able to finish my purchase of the PC Optimizer - and boy was I disappointed! That is some Norton Utilities level of garbage! It scanned my computer and then just gave me a message that it found over 13000 “issues” and only an option to “fix issues” without telling me what they were. I definitely don’t want garbage software like that on my PC. I cancelled the operation, uninstalled the software, and will immediately ask for my money back.

It’s best to stay away from programs like that the only thing I use is the free version of CCleaner as anything can cause more harm than good. In Webroot Complete version there’s System Optimizer and it’s very safe.

 

 

 

WOW has carbonite completely destroyed what once was the absolute best anti-virus software available. I also buy and use Bit Defender in case I ever got infected and needed to do a clean up. I knew that from testing every single AV out there for years. One option - Bit Defender! But when Webroot came out with it’s special approach to detection, I began using it and soon became an absolute fan. I must have told thousands of people about it and commented on all those paid for reviewers how wrong they were. You can always tell when they are bribe receiving reviews when they put Norton Utilities at the top - that memory and resource hog that is guaranteed to slow down your computers. Carbonite ruined Webroot.

No it’s not Ruined and soon after Carbonite acquired Webroot they were acquired by OpenText which owns many other companies. https://investors.opentext.com/press-releases/press-releases-details/2019/OpenText-Buys-Carbonite-Inc/default.aspx

 

Click on picture to see full size!

 

 

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