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I have NEVER had so much trouble getting support.   As I wait for my 3rd (in a week) 20 munite plus on line for help, I am thinking my next stop is tge REFUND dept.  At the way everything else so far has been handled, it may 2017 before I receive it.
Sorry about that - you can submit tickets online so that you don't have to wait on hold.

 

Is there a site you are trying to use where the download is getting blocked?  If it's a false positive, then you can also submit those here:

http://www.brightcloud.com/tools/change-request-url-reputation.php

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