Hello Helpneeded,

 

WSA does provide excellent protection against the Crypto malware, Ransomeware, but keep in mind that new variants are constantly being released in an attempt to stay ahead of software like WSA.

 

In some situations where it has gotten past, Webroot Support has been able to help by way of the rollback, etc.

 

Please look here at what happens if Webroot misses a virus, https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/What-Happens-if-Webroot-quot-Misse...

 

Also please look at this video about Webroot and Ransomeware https://www.brighttalk.com/webcast/8241/127363

 

Webroot does provide free Support if needed with an active  Webroot subscription.

 

Hope this helps?

 

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