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  • vic
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I don't seem to be able to download anything or should I say it get deleted as soon as it is downloaded
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Best answer by nic 6 February 2015, 18:08

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17 replies

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thanks...
I looked a little harder and found the correct website and was able to do the down low...
 
Thanks again
Petrovic
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Userlevel 7
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@ wrote:
I think the download-assist.com site is what is causing the problem.  
it malware site
for example : download winzip
https://www.virustotal.com/en/file/373096ed61b92b2db9fa5009ff399ec28087cbbbbb841296850a92be64876d7c/analysis/1423242733/
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nic
Userlevel 7
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I think the download-assist.com site is what is causing the problem.  They look like one of those shady sites that takes free downloads and bundles in adware or malware.  Try this link instead for LibreOffice:
http://www.libreoffice.org/
RetiredTripleHelix
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@ wrote:
that worked... I guess this means that webroot is doing its job... i am not sure what Pua.Gen is?
PUA's see here: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
Thanks,
 
Daniel 😉
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that worked... I guess this means that webroot is doing its job... i am not sure what Pua.Gen is?
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http://www.incredimail.com/english/email_client/
RetiredTripleHelix
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Userlevel 7
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@ wrote:
I hit the down load button, the box at the bottom of the screen ask me if I want to run or save it... it does no matter which one I choose, the next message is that the file has been moved or deleted.  this time i got a threat warning from Webroot... Pua.Gen and then it looked lilke it was showing the address for the down load... i recognized that Libre-office was in it.
Try to download these for a test! I will check the other 2 as it seams they have PUA's in them: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
Download Adobe Flash Player 16.0.0.305 (for Internet Explorer) 32/64-bit
 
Download Adobe Flash Player 16.0.0.305 (for all other browsers) 32/64-bit
 
Thanks,
 
Daniel ;)
 
 
 
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http://libre-office.download-assist.com/
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could it be a setting in webroot?  Getting a hold of their tech support is not easy task
nic
Userlevel 7
Badge +56
Give us a couple of the links you are using, so we can make sure they are legit.
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I hit the down load button, the box at the bottom of the screen ask me if I want to run or save it... it does no matter which one I choose, the next message is that the file has been moved or deleted.  this time i got a threat warning from Webroot... Pua.Gen and then it looked lilke it was showing the address for the down load... i recognized that Libre-office was in it.
V
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it seems to be any thing I try to down load... one was incredimail and another one was Libre-Office
nic
Userlevel 7
Badge +56
What happens when you try to download?  
V
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anything in general
V
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my down loads are being deleted or moved... how can I tell if the virus protection is causing this
RetiredTripleHelix
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Userlevel 7
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Hello and Welcome to the Webroot Community!
 
Can you post the link to whatever your trying to download?
 
Thanks,
 
Daniel 😉
nic
Userlevel 7
Badge +56
Are you talking about downloading Webroot, or just downloading anything in general?

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