Hello barlowmaria

 

Welcome to the Webroot Community,

 

This has been seen before in in those cases making sure that you are entering your security code and not the Keycode that came with the product, is usually the solution.

 

However, if you are still having issues then follow these steps



1. Go to my.webrootanywhere.com (here)

2. Click on 'Can't log in?' link, and then 'Reset Security code'.

3. Follow the window and reset Security Code then try to confirm the account. It should confirm OK this time.

 

Hope this helps?

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Hi barlowmaria

 

Welcome to the Communitgy Forums.

 

If I may just add to what Sherry has posted...if after resetting your security it does not resolve the error, try re-entering the requested characters from your security code (e.g., if you chose "98765" as your security code and are asked to type the 2nd and 5th characters of the code, you would enter "85".) 



Your security code is created by you when you set up your account. Please note that it is NOT the same as your keycode.

 

The security code needs to be a minimum of 6 letters and/or numbers and again, is different from your password and security question. If all has gone well and as it should you would have created your security code, password and security answer on the this registration page.



Webroot Support would request that you first try to remember what you had created. Also, keep in mind the credentials you created are case sensitive. If you are able to recall your credentials, click the link in your email to finish setting up your account.



If you’re unable to remember the security code or it isn’t working for you, then the Support Team can work with you over the phone (Contact Information) to help you access your account and reset your login credentials as necessary.

 

Hope that this is of further assistance and that you manage to get the issue resolved.

 

Regards, Baldrick

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