Hi,

I need to exclude a directory under the user’s home directory on a drive containing all user home directories.
The folder in question is a cache folder for an application, and the Real Time scanning slows it down terribly. 

For example: 'thisfolder’

c:\home_folders\joe\thisfolder
c:\home_folders\bill\thisfolder
c:\home_folders\steve\thisfolder

So I'm looking for a pattern maybe like: c:\home_folders\*\thisfolder

How can I accomplish this?
 

Hello @bharn 

You are not able to exclude a directory Folder and in most cases you can’t do it to a file but if you need files whitelisted just contact Webroot Support.

Have look here: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingQuarantine/BlockingOrAllowingFiles.htm

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Thanks,