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Hey Guys,

 

Just wanted to express my gratitude for Webroot support staff; Encountered a problem with my VPN software (TunnelBear) being reported as a false positive.

 

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Your Message (Mar 26, 2014 11:11)TunnelBear 

Hello,



I use a VPN called TunnelBear. Each time the program updates I have to instruct WSA to 'allow' i.e. stop monitoring the processes of this application. However now WSA has identified it as a threat. I know this program to be safe. Is there a way that you can permanently whitelist this application please?



Best Wishes,



Luke

 

Webroot Support (Mar 26, 2014 11:19)RE:TunnelBear 

Hello,



Thank you for your report. We have researched your report and have updated the security definitions to address this issue. Following reports such as yours, we recommend you run one Deep Scan with Webroot Secure Anywhere. To do so, please follow the instructions below.



1. Open SecureAnywhere and click the 'cog' beside 'PC Security'.

2. On the Scan & Shields tab, select Custom Scan.

3. Select deep scan from the Customized Scan Window and Click Start Scan



This will start a Deep Scan of your system. Please let us know if these actions have not resolved the issue.



Thank you,

Roy Tobin,

Threat Research

 

 

It took only 8 minutes to get a solution to my problem.  Out of all the other security software companies I have tried this has to be the quickest response ever!

 

Thanks to all the team at Webroot support.

 

 

 
Hello luke and

 to the Webroot Community Forums!

 

Thanks for the tip!

Enjoy!





 

Thank you

Petr.

 
I as well, want to thank the Webroot Software for their outstanding product!  WSA has been reviewed by a few youtubers as oen of the smallest and most powerfull software that I have ever seen!  Power in a small package (small footprint when viewed under Taskmanager) and 100% based cloud software which means no downloading of signature files or any other definition files and look forward if and when they also develope a HIPS system built into their product!  WSA kina has a HIPS in a way with their firewall protection!  To sum it all up!  Webroot has developed (to me anyway) one of the best product that I have ever used and the small memory footprint really makes a different in the area of not bogging down the PC (not slowing down) and so forth!  All thumbs up for Webroot!

 

           nerficnt48569,

 
The support is in the top 3 features of the product, for sure. 
Hi luke

 

Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gif

 

Glad to hear that Support has done the business for you, and that you are a satisfied user.  Hope that yo will frequent the Community in the future and share in the knowledge, fun and friendship that abounds here.

 

Regards

 

 

Baldrick
The Support is absolutely awesome. The response is so quick and the solution is accurate and right to the point causing no confusion to the user. Truly stellar.:)
Yeah, that's true about the Support! :D

 

Effective troubleshooting, quick responses and incredible kindness and willingness among members of the Community to help others are next to the technical advantages extremely valuable qualities of Webroot. 

One can describe all this in a single word:

 



 

 

Cheers :D

 

Mike
Happy to help out Luke! If you have any further issues with the VPN software either post here or reply to your original support ticket.

 

Roy Tobin

Threat Research
I especially like when a person visits the webroot site, ap pop-up windows appears giving you the chance to chat with someone in support right at that point!  Webroot!  You r super great!  Thanks a million!

 

 

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