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 Hi.

After upgrading firefox it hangs.But wnen I disable the web shield and Antifishing, it works fine. I uninstall  the firefox and reinstall but the same problem.

your help will be appreciated.

Joy55
Hello Joy55,

 

Welcome to the Webroot Community,

 

Sorry to hear you are experiencing this issue. Would you please Submit a Support Ticket so that the Webroot Team can check this out for you?

 

While you're waiting you could try uninstalling/reinstalling Webroot to see if that fixes this issue.

 Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you added your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 
Hi,

Thank you for your guidence. I tried but prolem not solved.

I reinstalled the software twice but problem remains.

Thanks

 

 
Hello @,

 

You are most welcome. 

 

Please submit that support ticket so Webroot Support Team can fix this for you. Let them know that you have tried uninstalling /reinstalling with no avail.

 

Webroot Support is a free service by the way.

 

Thanks,
@, I've gone ahead and created a support ticket for you to get the ball rollin'.

 

Merry Christmas! :cathappy:
Thank you JP

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