Hello @popescu 

When was the last time you did a clean reinstall of WSA? I have tested what you have done and it works fine here.

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Go into Safe Mode and Delete these Folders if they are there!
• C:\Program Files\Webroot Folder
• C:\ProgramData\WRData Folder (Hidden Folder)
• C:\ProgramData\WRCore Folder (Hidden Folder)
• Boot back into normal mode
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Info in case you don’t know how to go into Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

Please let us know if that resolves your issue?

Thanks,

Hello TripleHellix,

Your solution worked.

Most likely the issue was with a third party firewall (Tinywall) which I had install before.

After following the steps indicated , works fine.

Just out of curiosity , why the Best Buy version does not indicate the remaining days ? I have to login into account to see that.

Great to hear! We Mods don’t know much about the Best Buy version as Geek Squad uses it as part of there service. Maybe @TylerM  or @khumphrey can ask the Manager that looks after Best Buy Geek Squad Subscriptions.