Hello joelabu, welcome to the Commumity!

 

Threat Removal does not remove folders, or non infected files such as photos: only the actual executable files are removed.  I really do not have a suitable explanation for them being missing other than the threat removal process itself would not have done this.

 

Please submit a Trouble Ticket and let Webroot Support take a look, see what was removed, and hopefully figure out what did happen to the folders and photos.  There is NO CHARGE for having Webroot Support take a look at it: it is always free of charge for holders of a valid WSA license.

 

If you do not mind, let us know what Support has to say in the end.  I would be very interested to know just what did happen in this case.

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