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I access Google Drive and DropBox from multiple machines and am currently having issues with either the syncing function or something else. On my laptop that has Webroot SecureAnywhere installed, when I save a file to either drive through File Explorer or the program I'm using (e.g., Word, Excel, Adobe), those files do not end up syncing and thus they do not appear in Google Drive or DropBox through the Apps on the same machine, the Google Drive website, or File Explorer on other machines. I have reached out to Google and they were not able to provide solutions that worked. I thought perhaps this was an issue arising from my settings on Webroot SecureAnywhere. When I save items to Google Drive or DropBox on my other machine using any method of saving, they always sync up so I can see them using the Google Drive website.
HAve you checked your logs from Secure Anywhere, Google Drive and eventually the windows event logs and not found anything dodgy there? did you compare the SA settings between a working machine and the one that has the problem?
How to get publicity for my book through Web root email addresses
Kunjama i don't think this is the right place for it.
Hello ?,

 

Welcome to the Community Forum,

 

Please refer to the Community Guidelines https://community.webroot.com/t5/Introduce-yourself-to-the/Community-Guidelines/ta-p/185782

 

? is correct in saying this is not the right place to publish your book or to get emails which is privacy information here on the Forum.

 

Goid luck in your endeavors. 😉
So is there a quick way to detemine if the Webroot software is blocking my syncing of dropbox?
Hello KC_Michael,

 

Welcome to the Webroot Community,

 

I am not having any issues with Google Drive or Dropbox. But you can try shutting down Webroot in the system tray and right click on Webroot and click Shutdown Protection. Then see if you can sync. If you can sync then it's most likely Webroot blocking the syncing of the dropbox. Check out this information below:

 

Please have a look here at these PC User Guide articles that can help you with unblocking and allowing if you are totally sure these programs or sites are not malicious.

 

Controlling active processes

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...

Blocking/Allowing files

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...

Managing protected applications

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...

 

 

Lets try to put into English the essence of the areas where a user can tailor what WSA does to protect the system

 

There are essentially 3 key areas where this can happen/a user can override WSA.  These are essentially reached, from the main WSA panel, as follows:

 


  1. PC Security > Block/Allow Files
  2. Identity Protection > Application Protection
  3. Utilities > System Control > Control Active Processes
 

and once there the user usually has the options to:

 

A. "Allow"

B. "Protect/Monitor"

C. "Block/Deny"

 

In the case of 1. Detection Configuration

 

If an item is set to:

 

- "Allow", WSA ignores it during scans and shield actions, meaning if it's a virus that has been allowed, it can continue acting as a virus acts.  Be careful of what you allow in this area and ensure it's something you trust implicitly if you are going to change the status from Block to Allow.

 

- "Monitor", WSA will watch the item to determine if it is legitimate or related to malware.  It is not necessary to add files into this list or set files to monitor manually unless you are changing them from a Block or Allow status.  This might be useful if for example you think Webroot might have had a false positive on something and you want to check again at a later time to see if the determination has changed.  You could set it to Monitor and have Webroot check it again.

 

- "Block", then WSA will treat the items as it would detected malware.  It will not be executed, and it will not be written to your hard drive.  Detected infections are automatically set to a Block status.

 

In the case of 2. Protected Applications (Internet Security & Complete version ONLY)

 

In this case:

 

- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."

 

- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.

 

- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally.

 

And finally, in the case of 3. Control Active Processes

 

If a process is set to:

 

- "Allow" it means WSA allows it to run on the system. It's important to note that if an item is already allowed here, that's because Webroot knows already from seeing the file before that it's ok to allow.

 

- "Monitor" status means WSA will journal what that program is doing and keep a very close eye on it for any suspicious activity.  Basically it would treat it as if it wasn't already sure about it one way or the other, and it wants to monitor it closely until it's sure about it.

 

- "Block" means just that...iWSA does not allow it to run on the syste.  Be very careful about what you block in this area and ensure that anything you decide to block is a non-essential process.  Otherwise, you could be setting yourself up for a lot of grief if you block something critical.

 

Now, hopefully that has given you a consolidated low down on where to look and what you can do to affect how WSA 'interferes' with files, objects & processes on your system...and so wil help you get to the bottom of what is causing you grief.

 

 

You can also submit a Support Ticket  and the Webroot Support can check this out for you. This is a free service with a Webroot subscription.



 

 

 

 

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