Best answer by zorak
View originalGreen checkmarks (and other warnings) gone
Yesterday I noticed the green checkmarks and the other signs indicating a website is safe or not safe are not there like they used to be when I do a web search using my Chrome browser. Since they still are gone today, I thought I'd write and find out why. I have already checked my Webroot extension settings and everything that is supposed to be enabled is still enabled. What gives? Are my virus and other protections still active?
Contacted Support and went through all the usual suggestions until we got to a reinstall of SecureAnywhere - which fixed the problem for me.
D'oh, should have thought to do that myself!
D'oh, should have thought to do that myself!
Userlevel 7
Send us a Support Ticket
Support Number: 1-866-612-4227 M-F 7am?6pm MT
I'm experiencing the same thing, no checkmarks on search results. The Webroot icon in the Extensions Bar goes green when a website first opens, but almost immediately it changes to grey.
Might be related to Windows Updates which were installed yesterday? Please let us know what Support comes up with.
Might be related to Windows Updates which were installed yesterday? Please let us know what Support comes up with.
Hi WriterGuy,
Very sorry to hear that it didn't work. That usually does the trick so I would recommend that you submit a support ticket so Webroot can check into this for you.
Submit a ticket to Webroot Support.
or
Call 1-866-612-4227
M-F 7am?6pm MT
Please let us know what support has to say. Their remedy could be beneficial to other members here who may experience the same issue. ;)
Many thanks,
BD
Very sorry to hear that it didn't work. That usually does the trick so I would recommend that you submit a support ticket so Webroot can check into this for you.
Submit a ticket to Webroot Support.
or
Call 1-866-612-4227
M-F 7am?6pm MT
Please let us know what support has to say. Their remedy could be beneficial to other members here who may experience the same issue. ;)
Many thanks,
BD
Thank you for the response, but it did not solve the problem. I removed my Webroot extension, then reinstalled it using the link you referenced, and the checkmarks and other warnings still have not reappeared. Do you have any other suggestions?
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