@ wrote:

I can't get rid of groovorio from my browser.  Any suggestions out there?

Hello JIllD,

 

Welcome to the Community,

 

 

Groovorio.com is classified as a hijacker that may negatively affect your internet browser. This questionable search provider may appear as your home page and as your default search engine without your direct approval. That is why many internet users may assume that Groovorio.com is a malicious virus. That is not true; however, it sure can act like one and initiate many unwanted activities behind your back. If you try to use this search website, you may notice why we have our doubts about it. You may see Groovorio.com ads everywhere you go, you may get altered search results, and you may get redirected to a malicious website. Besides, if you value your privacy, you should stay away from this questionable search website/hijacker. This potentially unwanted program is capable of tracking your online activities.

 

May I suggest if  you want to go straight to the Support Ticket you can iissue one HERE

 

 

What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection.  The more  users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.

 

I hope this helps!

 

 

 

 

 

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Thank you Sherry.  I sent the request. ;)

 

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Hello JillD,



You are certainly welcome! Happy to help since we are Volunteers on the Forum who enjoy learning and helping others. You are welcome to join in anytime and I'm sure the Webroot Team will reach you pretty quick!



Good Luck, :)

Regards,

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