@ wrote:

Any ideas for my problem. The Geek Sq. couldn't help nor could the people from Apple.

Hello 13113 to the Community Forum,

 

May I ask if this is a Mobile device or Tablet? What Samsung do you have? Have you gone on the Samsung site and looked there? Is there a way to uninstall iTunes and install the latest ITunes? Her's a link for iTunes here

 

Now as far as updating your Samsung you might want to lookup Samsung and lookup you device and trouble shoot the updates there?

 

Sorry if I'm not much help but you could try these options.

 

GoodLuck!;)

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