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HELP, I ran Webroot and thought it fixed my PC but now I get a mess of Pop Ups that open new pages and folders??? How do I fix this?

(Edited for your privacy)
BTW, I am new here and hope I can fix my PC with this WEBROOT program. Got a trojan virus andromedia and its playing havoc on my system.!!!

i3 Win 7

Laptop Gateway

 

Thanks for any help!

 

TAG

 

NOTE: Post merged with the other post regarding this issue.  
@ wrote:

HELP, I ran Webroot and thought it fixed my PC but now I get a mess of Pop Ups that open new pages and folders??? How do I fix this?

(Edited for your privacy)



Hello Tag!

 

Welcome to the Community!:D

 

I'm sorry I had to edit your email we don't want you to get alot of Spam and it's for your own security!

 

If you are getting that many pop ups then I suggest you issue a Support Ticket

 

This is free of charge with a subscription.

 

You probably have alot of PUAs and Support will gladly assist you in getting rid of them.

 

 

Please let us know if this was resolved or not so we can help others.

 

 

Thanks,
@ wrote:

BTW, I am new here and hope I can fix my PC with this WEBROOT program. Got a trojan virus andromedia and its playing havoc on my system.!!!

i3 Win 7

Laptop Gateway

 

Thanks for any help!

 

TAG

Hello TAG,

 

Please issue a Support Ticket as advised in the last post they will certainly get this taken care of and the Support Team is very quick to respond.

 

Best Regards,

 

 
Andromedia is not a trojan and can be removed by removing it from the add/remove control panel and/or removing it from your browsers. As for the pop-up issues, Webroot is not a pop-up blocker and thus it wont stop them (unless they are malicious). I would advise using a modern browser with a free ad-block plugin like Adblock plus. 

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