How Can I Add New Laptop (my acct says I've used up all 5 computers in my subscription

  • 11 July 2023
  • 2 replies

My Webroot says I have 5 machines protected, but those are all old machines we no longer have.

I have this PC, and I want to add a new laptop for a total of (2) machines protected (unless our two Amazon Kindle e-readers are protected, but I did not try to add Webroot to those when I bought them).


Best answer by Jasper_The_Rasper 11 July 2023, 22:24

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Userlevel 7
Badge +54

You can go into your online console and deactivate the old machines from there which will free up spaces on your licence.

Userlevel 7
Badge +63

Hello @Shawn1960 


You can try what @Jasper_The_Rasper suggested and if that doesn’t help contact Webroot Support and they will help you!


Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


Please let us know the outcome!